All TRICARE Prime enrollment functions for Keller ACH can be
accomplished online or with a phone call. These include
initial enrollment in TRICARE Prime, changing PCMs at Keller
and changing enrollment/PCM upon assignment to the West
Click here for
Beneficiary Web Enrollment services
Call Health Net Federal Services at
For information on medical and dental benefits, call
845-938-4838 to speak with Keller’s Health Benefits Advisors
For information on medical benefits you can also visit the
Health Net Federal Services website at www.HNFS.com (Bob,
this is new link) or call 877-874-2273.
For information on dental benefits, contact the appropriate
POC listed below:
• Active Duty Service Members - United Concordia Dental
- Call 866-984-2337 or visit
• AD Families, Reserve/Guard Members & Families -
- Call 855-638-8371 or visit
• Retirees and their Family Members - Delta Dental
- Call 888-838-8737 or visit
The TRICARE Handbook is available online only. Please visit
the TRICARE Management Activity website at
www.tricare.mil. Enter the website as a Beneficiary and
complete the profile to ensure that you obtain information for
your beneficiary status (TRICARE Standard or Prime, Active Duty
or Retired, Sponsor or Family Member, etc)
Patients may request a copy of their medical record. To obtain more information, please call 845-938-4727/6081. Feel free to visit our office currently located on the 1st Floor, Rm 1E27.
All DoD Medical Records are the property of the United States Government. In order to maintain proper maintenance and documentation of continuity of care, all medical records of active duty, retirees, and their family members must be turned in upon assignment to West Point, NY. Both in-processing and out-processing are done Monday through Friday from 0730-1615 hours in the Outpatient records room on the ground floor. Patients may request a copy of their medical record. To obtain more information, please call 845-938-4727/6081. Feel free to visit our office currently located on the 1st Floor, Rm 1E27. You are authorized one free copy of your medical records and it may take up to 30-days. The hours of operation for the Release of Information (ROI) section are Monday - Friday 0715 until 1615. You do not need to pick-up your records prior to your appointment; an outpatient records staff member will deliver records to appointment, if deemed necessary.
Medical Records Reminder - Due to new government policies and strict revised Federal regulations, patients receiving treatment at Keller Army Community Hospital are no longer permitted to hand carry or maintain their medical records.
Patients will need to go directly to the clinic for their appointment and a KACH staff member will ensure the medical records are available for the healthcare provider at the time of treatment.
Closed Outpatient Medical Records Tracking System:
Keller has implemented a Closed Outpatient Medical Records Tracking System. DoD has mandated that all Military Treatment Facilities collect, store, and electronically track all outpatient records. Medical records are needed in order to document care received, file important medical documents, meet The Joint Commission (TJC) requirements, and for 3rd Party collections and legal reasons. We need your support! You are requested to turn in your outpatient medical record to the Outpatient Records Room located on the ground floor as soon as possible. Informaiton on how to obtain a copy of your medical information is available calling 845-938-4727/6081. If you have questions or concerns, contact the Chief of Patient Administration Division, at 845-938-6828.