Keller Army Community Hospital is dedicated to providing high-quality, safe, cost-effective, accessible medical care and health promotion programs to beneficiaries. The KACH team strives to treat everyone with dignity and respect and make every encounter the most pleasant, patient-friendly experience possible.
The Patient Advocate’s primary assignment is to assist you in exercising your rights as a patient. She is also available to act as your advocate and to provide a specific channel through which you can seek solutions to problems, concerns and unmet needs.
Beneficiaries can also fill out comment cards that are available in each of the sections or submit an Interactive Customer Evaluation comment (ICE).
We welcome your feedback, and ask that you include your contact information so we can follow up to let you know your concerns were addressed.
We encourage you to fill out the Joint Outpatient Experience Survey (JOES) if you should receive it in the mail. Your positive and negative comments are critical to our continual improvement.
Keller Army Community Hospital is accredited by the Joint Commission on Accreditation of Healthcare Organizations. The mission of the Joint on Healthcare Accreditation is to continuously improve the safety and quality of care provided to the public through the provision of healthcare accreditation and related services that support performance improvement in healthcare organizations.
Any individual who has any concerns about patient care and safety in the hospital that the hospital has not addressed, he or she is encouraged to contact the hospital's management.
If the concerns cannot be resolved through the hospital, the individual can contact the Joint Commission at 800-994-6610 or via email at firstname.lastname@example.org.